Every return costs you $21 and 2 weeks to resell.
We bring that down to $4 and 2-4 days.

Undo turns eligible returns into direct resales. The customer verifies the item at home, we match it to the next buyer, and the package ships directly there instead of going back to your warehouse.

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Works alongside your current returns process. Only eligible, verified items ship direct.

How it works

Skip the warehouse entirely

Undo only reroutes returns when there's a qualified next buyer. Anything unmatched, damaged, or ineligible stays in your existing return flow.

Traditional returns ~2 weeks
Customer initiates return
Item ships back to warehouse
Warehouse receives and inbounds
Manual condition grading
Restocked into inventory
Eventually purchased by next customer
Undo returns 2-4 days
Customer initiates return
AI verifies condition at home
Ships direct to next customer
No warehouse. No restocking. No waiting.

Shopify app install. Live in under an hour. No changes to your existing returns setup.

Traditional returns Undo returns
Shipping, inspection,
grading & restocking		 $21+
Reverse shipping + warehouse processing per item
 $4
No warehouse. $4 Undo processing fee
Inventory re-availability 2 weeks 2-4 days
Grading accuracy ~85%
Industry avg. Manual, inconsistent across staff
High consistency AI verification with human review, calibrated per brand
Warehouse required Yes No
Refund speed /
customer experience		 ~2 weeks
High friction
 2-4 days
Seamless

A $10M DTC brand loses ~$580,000/year to returns inefficiency: $525K in processing cost, $30K in CX overhead, $25K in tied-up inventory.

Most of it is recoverable. We'll show you how on a call.

Model your returns savings
in 20 minutes

We'll estimate your current return cost, projected savings, and a 30-day pilot scope for your SKU mix.

Book a Call

For North American Shopify apparel and footwear brands doing $10M+ revenue or 1,000+ returns/month.